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Instructional Policies

Student Support

 

  • How do I work with a student who has a physical or learning disability?

Any student who has a physical, mental, or learning disability and requires additional consideration by an instructor should register with the University's Office of Disabilities Support Services. When a student with a documented disability enrolls in a course, DSS mails a letter to the instructor informing him/her that the student has a disability and may require additional assistance. The student bears the responsibility of notifying the instructor of his or her educational needs.

The University of Delaware commits itself to providing equal access for students with permanent, documented physical and emotional disabilities and special needs including temporary disabling conditions. The Office of Disabilities Support Services (DSS) assists students to be independent through reasonable accommodations on a case-by-case basis. It is the student's responsibility to self identify as early as possible and discuss individual needs for access to programs and services. Please contact DSS if a registered student asks for assistance, and you are unsure how to provide it.

  • How do I give tests or assignments to students who have a physical or learning disability?

The DSS office provides testing accommodations to students with learning disabilities. Some students will not go to the DSS office to take their exam. Don't be surprised if you find one of the students who is registered with a disability in your classroom during examination. Remember, it is up to him or her to make the decision where he or she wants to take the exam (be prepared and have enough exam copies with you).

  • What do I do if a student requires tutoring?

The Office of Academic Enrichment offers extensive tutoring opportunities to undergraduates through individual and group tutoring, group study sessions, consultations, mentoring, academic success and study skills workshops. Drop in tutoring in is available, free-of-charge, in math, chemistry, and physics. Free group tutoring is available in over 30 courses, primarily in math, science, and business.

The University Writing Center offers free writing assistance to all University of Delaware students, undergraduate and graduate. The center also offers a Grammar Hotline for students who have questions about how to phrase a sentence, how to footnote an article, or any other related writing question: (302) 831-1168.

The Mathematics Tutorial Laboratory provides free tutorial assistance to students enrolled in Math 010 Intermediate Algebra, Math 114 College Mathematics and Statistics, Math 115 Precalculus, Math 117 Precalculus for Scientists and Engineers, Math 221 Calculus I, and Math 241 Analytic Geometry and Calculus A. Students find this is a great place to study and work on their math problem assignments. They find it helpful to receive assistance as they have questions. It is important to note that tutoring is most beneficial when used routinely, not just before exams and quizzes.

It is staffed by qualified mathematics and math education undergraduates. Resources include solution manuals to textbooks for most of these courses. It is a drop-in facility; no appointments are necessary. The tutor may be working with a number of students at once so students who need intense one-on-one assistance should go to the Office of Academic Enrichment for a list of tutors for hire.
  • What do I do if a student in my class is undergoing emotional or psychological stress?
You should try to avoid getting involved in students' lives beyond the classroom. If a student approaches you for aid, you may direct them to the Center for Counseling and Student Development, which has a staff of psychiatrists, psychologists and other professionals who can assist students with their problems. The Center for Counseling and Development offers individual and group counseling to all University students.

If you are unsure about how to help a student, you can contact the Counseling Center yourself or visit their webpage for faculty support.

The Dean of Students Office assists students having difficulties due to reasons beyond their control whether they are medical, emotional, psychological, familial, or financial in nature and offers counseling and referral for students contemplating withdrawal from or re-enrollment to the university. The Division of Student Life supports the educational mission of the University through innovative services and programs that promote student learning, personal development, and well-being and academic success.

  • What do I do if I suspect that one of my students has personal problems or is in trouble?

If you suspect that one of your students may have a drug problem, eating disorder, or other serious personal or academic issues, you may contact the Student Behavior Consultation Team (SBCT) that can assist you in helping the student. The SBCT helps students solve problems that may seem overwhelming and offers them assistance in managing crises that may disrupt their lives. Furthermore, SBCT consults with parents and faculty members who are concerned about a student's behavior and/or well-being.

If students approach you about a classmate's disrespectful or harmful behaviors, you may also contact SBCT. If students have concerns regarding their dorm life (housing, roommates) you may refer them to the Residence Life website or the Residence Life office.

  • How are the students made aware of UD’s alcohol policy and what support is available?
Students are made aware of the University’s alcohol policy through the Office of Student Conduct and the Alcohol Resource Page. Students that are found guilty of violating the university’s policy generally face a three strike sanctioning process. Upon a student’s third strike, they may be suspended from the university for a year. In addition, first year students must complete the online course AlcoholEdu by the end of their first semester. If the online course is not complete, the students will not be able to register for the spring semester. 
 
  • How can I get more information about international students' issues and concerns?

If you are interested in international student issues, or an international student approaches you with some questions regarding credits and Visa status, you can visit the Office for International Students and Scholars webpage.

  • What services are available for student athletes?

Student Services for Athletes (SSA) offers a comprehensive program of support services and life skills development to assist student athletes with making the best possible academic and personal adjustment to the University.

The staff of SSA works closely with coaches, faculty and student services personnel to help student athletes balance the demands of their academic responsibilities and participation in athletics. SSA directly assists student athletes through: 1) counseling, 2) academic support, 3) workshops and programs, 4) teaching, and 5) publications.

  • How can I help my students find resources in the library?

Some of your students may not have much experience with library research. Fortunately, there is a great way to help them get started. Contact the librarian responsible for your subject area and schedule an appointment for him or her to come to your class and give an introduction to using the resources at the library efficiently and effectively.  You can find guides to library resources in particular subject by selecting your disciplinary area from the research guide.

The library also offers classes and tours for students and faculty or call the Reference Office 831-6949.

Working With Faculty

  • How many hours per week do I spend working as a TA/RA?

Graduate assistants (TAs, RAs) are typically expected to work 20 hours a week. Check with your department about expectations. If you have concerns about the amount of time invested in your TA/RA appointment, you may contact Mary Martin, Assistant Provost, Office of Graduate & Professional Education; or Gabriele Bauer, Associate Director, Center for Teaching & Learning. Your conversation will be treated confidentially.

  • What should I do if I have concerns about my TA position and working relationship with the course instructor?

You may direct your concerns through different venues:

  • Your first step would be to speak directly with the course instructor and try to work towards a mutually satisfying and beneficial resolution. Should this approach prove difficult:
  • You may approach your master's or dissertation advisor about your concerns.
  • You may talk to your department chair.
  • You may talk to a faculty mentor (within/outside your discipline) about your concerns.

If you find it helpful to get a perspective outside the department, you may contact the following university offices that work with graduate students on a confidential basis:

•  Center for Teaching & Learning, Gabriele Bauer, Associate Director, (302) 831-2027

•  Office of Graduate & Professional Education, Mary Martin, Assistant Provost, (302) 831-8697

 

Classroom Logistics

  • How many office hours should I keep, and where should I hold them?

You need to check with your supervising faculty member or your department about how many office hours you are expected to keep. On average, graduate students hold two to three office hours per week in their assigned offices for students to come ask questions. It is important that you keep consistent office hours. It is very frustrating for students, who have questions and who have taken time out of their schedule, to find out that you are not present in your scheduled office hours.

If you have to cancel your office hours, make sure to inform the class through UD PO Box, a UD email service. UD PO Box provides lists of email addresses to contact students about official course-related matters. Students receive messages in their e-mail and can reply to the sender. They cannot post to class or section lists through PO Box unless the list owner assigns them this privilege. All messages sent through lists are archived, so instructors can verify that students were informed of announcements. TAs should contact course instructors if they do need access and do not have it. 

  • How do I schedule a classroom?

If there is a problem with your classroom assignment, or you want to reserve a classroom for a review session or other special purpose, you need to submit an electronic Special Events Request Form to the University Registrar; for questions, call (302)-831-2131.

  • How do I know which students are supposed to be in my class?

You can verify registrations via UDSIS, Faculty Center, University of Delaware 's computer system for student records. Students whose names do not appear on the class list are not officially registered for the class and will not receive a grade.

Students' photos are posted in the UDSIS class roster (helpful tool for learning students' names) and you need to be listed on the course to see the photos. Ask the department contact for UDSIS to add you to the course.

  • What do I do if a student wants to enroll in my class after the semester has already started?

The University has a drop/add time period in which students can drop or add a class to their schedule. The drop/add period can be found on the academic calendar. After drop/add is over, it is the instructor's decision if he/she wants to accept new students into his/her class. Students need instructor's approval to be able to add the class to their schedule.

  • What do I do if a student wants to enroll in my class but the class is already full?

It is up to the instructor of the class to make a decision if he/she wants to accept the student into his/her class even though the class is filled. Advise a student to talk to the faculty in charge of the course. If you are the instructor for the class and you are willing to accept the student, send him/her to your department's secretary to pick up a “pink slip.” The pink slip needs to be filled out by the student and signed by the instructor (you) before the secretary can process it and add the student to the class list. It is important that the student fills out the slip; otherwise he/she will not be registered for the class.

  • How do I know what materials can be copied and distributed to my students?

UD has adopted a "Fair Use" policy, derived from U.S. copyright law, which defines what constitutes fair use of materials based on the nature of their use, the character of the work to be used, the amount of the work used and the effect the use could have on the market for the original. These rules allow use of materials for instructional purposes, without permission of the owners, provided their use is not in violation of the spirit of copyright laws that protect intellectual property.

From section 107 of the U.S. Copyright Act, "fair use" requires a balance of four factors.  These are:
1. the purpose and character of the use, including whether such use is of a commercial nature or is for nonprofit educational purposes;
2. the nature of the copyrighted work;
3. the amount and substantiality of the portion used in relation to the copyrighted work as a whole;
4. the effect of the use upon the potential market for or value of the copyrighted work

It is largely the responsibility of the individual to make good faith efforts to give attention to these four factors. Resources with more information can be found by searching the library's research guide for "fair use."

  • What do I do if I need to cancel a class?

An instructor who must cancel a class needs to notify all of the students as far in advance as possible. Passing around a signature sheet for names and telephone numbers--business and home--is a good first day of class procedure to prepare for such emergencies. You may also send out an email to the entire class via UD PO Box.

If in doubt whether or not the University will cancel an on- or off-campus class due to weather, check the UDaily news site. You may also call (302) 831-2000 to obtain weather information.

  • How do I make-up a missed or canceled class?

Inclement weather or instructor absences may require the scheduling of a make-up class. Grade report deadlines usually do not permit extra class meetings at the end of the semester, and the University does not permit make-up classes to be scheduled on reading days. Therefore, make-up classes are usually scheduled on an alternate week night during the regular semester, or the time is made up by eliminating class breaks and extending the class period by 15 minutes. Please check with your department.

You may also consider using alternate methods for continuing class.

  • How do I find out when the final exam for my course is scheduled?

The final exam date for each course on campus is scheduled through the Office of the Registrar. After the first half of the semester is over, The Office of the Registrar usually posts official the final exam schedule. You can find your scheduled exam date, time, and location.

An unofficial schedule is posted on the registrar's site much earlier, with tentative final exam times based on lecture meeting times.  Despite the warning on this schedule, students may miss that large lectures or classes with multiple sections that share an exam may not follow this schedule.  These exams are usually scheduled for dates and times reserved for these situations, often at the end of exam week, or on a Saturday.  Students should be aware that the entire final exam period is considered part of the academic term.

  • When can exams be adminstered to students?

According to UD policy, tests can only be administered during regularly scheduled class time. In addition, faculty are encouraged not to schedule examinations or require the submission of special assignments on the day of, or evening before, religious holidays like Rosh Hashanah, Yom Kippur, Good Friday, and Passover. In addition, no examination, test, or quiz counting for 25% or more of the semester's grade for any class should be given during the last five class days of the regular semester. Exams can also not be given on Reading Day. Except in unusual circumstances, or in courses with different instructional and evaluation formats (laboratory, clinical experience, individual research), the last exam in the course should be administered according to the designated date and the time set forth by the Registrar's office.

  • Does UD have a policy on grades?

A system of letter grades of A, A-, B+, B, B-, C+, C, C-, D+, D, D-, and F is used in the majority of classes, excluding those courses approved for Pass/Fail grading. How these grades are calculated is at the discretion of the faculty. The Student Judicial System has mandated to impose an automatic grade of ‘F' if a student is found guilty of academic honesty. If a student fails to complete the course for illness or other reason deemed adequate by the faculty, the grade of I (Incomplete) could be given.

Grades are collected by the University at the midpoint of the semester for freshmen. Final grades must be submitted 72 hours after the final exam or the last class meeting.

  • Where do I submit the grades for my students at the end of the semester?

If you teach your own course, you will submit grades via UDSIS, University of Delaware 's computer system for student records at a specific deadline. For details about grading information and deadlines refer to following guide provided by the Office of the Registrar.

  • Can I post students' grades after an exam or at the end of the semester?

Under the Family Educational Rights and Privacy Act of 1974, commonly referred to as FERPA, regulations, you may not post grades by Social Security Number under any circumstances. Contrary to popular belief, having students sign a waiver at the beginning of the semester is not sufficient to avoid a FERPA violation. Social Security Numbers also serve as student identification numbers (as well as for a host of other identification purposes) and could be obtained from the posted list and used by anyone to access other information without the students' consent. Also, grades cannot be communicated by phone or via e-mail.

  • How do I respond when parents call to ask about their child's academic performance?

Parents often call faculty to inquire about their sons' and daughters' academic progress, as well as to find out about admission to majors and programs, among other reasons. The release of such information violates the Family Educational Rights and Privacy Act of 1974 (FERPA) statute and could place you at risk legally. The appropriate thing to do is to urge the parent (or other caller) to speak with the student, and have the student stop by, if possible, to make the inquiry in person. Alternatively, you could refer the caller to the college advising office, the undergraduate or graduate admissions office, or the Registrar's office, where the procedures can be explained in more detail.
 

Classroom Safety

  • What should I do in case of emergency?

Know where the nearest emergency phone or regular phone is. Be sure you have access to the phone if it is normally locked. Dial 9-911 to reach University Police for help. Please designate an individual to supervise the class if you are needed to summon help.

Non-emergency police can be reached by calling 831-2222 or by picking up any UD Blue Light phone.  You can also email publicsafety@udel.edu or visit the Office of Campus & Public Safety website.
  • What is my responsibility in the event of a fire alarm?

Supervise the immediate evacuation of your students at the sound of the alarm. Once outside, account for all your students and report any emergency information to the command center established at the University Police vehicle on the scene. Remain 200 feet from the building and do not re-enter until the emergency personnel have told you to.

  • How do I handle an accident or injury in class?

Obtain copies of the First Report of Injury form and Accident/Loss Investigation Report form at the beginning of the semester to learn what would be required if an accident or injury occurs. Forms need to be completed for all incidents. Your department will forward them to the appropriate department, Occupational Health and Safety or Labor Relations. Know where your department keeps its first aid kit, and do not leave the student unsupervised. Medical help can be obtained as indicated above. Report all accidents or injuries to your department office, and inform your faculty supervisor of the incident so that the department can follow up on the student's status.

 Forms are available from Environmental Health and Safety.

Student Misconduct

  • How do I handle a case of academic dishonesty or cheating?

First, bring a case of academic dishonesty to the attention of your supervising faculty member. Please be sure to provide evidence of cheating to the professor. If you are the sole instructor of a course, then you need to gather evidence of academic dishonesty and contact the Office of Student Conduct. The office will guide graduate teaching assistants through the process of adjudicating violations of the Student Guide to University Policies.

  • What do I do if a student sexually harasses me, or if a student comes to me with a complaint of sexual harassment? 

The University of Delaware officially defines sexual harassment as "any unwelcome sexual advances or requests for sexual favors and other verbal or physical conduct of a sexual nature that has the effect or purpose of unreasonably interfering with an individual's work or academic environment, or of affecting an individual's employment or academic status." Sexual harassment is not only a clear violation of University policy, it is illegal. If you experience sexual harassment or if a student approaches you with a complaint of sexual harassment, you can contact the Office of Equity & Inclusion (OEI).

The University will carry out a thorough investigation of formal complaints to protect the rights of both the person complaining and the alleged harasser. Informal complaints are also effectively handled by the OEI. 

Further information about sexual harassment is available from the Student Guide to University Policies.

  • What do I do if a student does not attend my class?

At the University of Delaware, the responsibility for defining attendance expectations is left to the individual faculty member. Thus, check to see the course professor’s policy on student attendance in the syllabus. If attendance issues are left to you, then you need to make sure students are aware of the attendance policies, especially the consequences of missing class on the first day or frequently. Be sure these policies are clearly stated on your syllabus, which will be referred to in cases of disputes.

  • What do I do if a student is disruptive or disrespectful?

Disruptive and disrespectful students are a problem that can be addressed on the first day of class when you or the professor establish(es) explicit ground rules for behaviors. The course syllabus should clearly state expectations regarding student behaviors, talking in class, tardiness, and respectful behavior. If a disruptive situation occurs, you or the professor need(s) to address the student's behavior rather than try to ignore it. Overlooking the problem may encourage the student's misbehavior further and may frustrate other students when they see that the teacher “does not care” when a classmate's behavior interferes with their ability to learn.

You may address disruptive dynamics in a number of ways: 

  • Subtly call attention to the behavior. (e.g., stand next to, or look at a student who is talking.)
  • Redirect the interaction. (e.g. “Do you have something to add, John?” or “Did you have a question, John?”)
  • Talk with the student in private.

Finally, you may consider that disruptive behavior may be a reflection of some other instructional issues that need to be addressed (e.g. students may start talking to each other when the material is over their heads, is repetitive, or they have difficulty following the instructor.)

The Student Guide to University Policies includes a section entitled "Disruptive Conduct."

  • What is seen as excused/not excused absence at the University of Delaware?

According to the University of Delaware faculty handboook, excused absences include certain medical and emergency issues, religious holidays, military duty, and conflicting participation in University events. In these cases, students should not be penalized for being absent for an exam, lecture, lab, or other activity. The students, however, are fully responsible for all material presented during their absence, and faculty are encouraged to provide opportunities, when possible, for students to make up exams or other missed work.

Medical/Emergency Excuses – Absences due to serious personal illness (hospitalization, surgery, protracted medical illness, or convalescence), or death within the family, or other serious family emergencies are University recognized excuses. To validate these excuses, the student should present evidence to the Dean's office of his or her college, who will then contact the student's instructors. For relatively minor, short term illnesses of students or their immediate family (colds and flu, where attendance in class is not desirable), the University system depends upon reasonable communication between students and faculty.

Religious Holiday Excuses – Absences on religious holidays listed in University calendars are recognized excuses. These holidays include Rosh Hashanah, Yom Kippur, Good Friday, and Passover. Students, however, should notify an instructor in advance that they will be missing class on that holiday. Absences on religious holidays not listed in the University calendar should be recognized as an excused absence if the student informs the instructor of this in writing during the first two weeks of the semester. If this event could not have been anticipated earlier in the semester, it could be excused if given advance notification by a faculty adviser.

Student Events – Absences due to athletic participation or other extracurricular activities in which students are official representatives of the University is recognized as an excused absence when the student informs the instructor in writing during the first two weeks of class of these future absences. If an absence could not be anticipated that early in the semester, an advance notification by a faculty advisor or athletic coach would grant an excused absence.

Military Service – Absences due to short term military duty in the National Guard or active reserve is recognize as an excused absence. Students would need to provide evidence to the Dean of their college, who would then provide a letter of verification to all the student's instructors.

  • Is it appropriate for me to date undergraduates who are in my course, or any undergraduate at this University?

The University of Delaware officially states in the faculty handbook that “all faculty should avoid real or apparent conflict of interest, coercion, favoritism, or bias by not serving in evaluative roles involving someone who is an immediate family member or anyone with whom they have a consensual amorous relationship. This policy includes all full-and part-time faculty or other personnel who teach and supervise research, including graduate students and administrators with faculty status.”

Graduate TAs are strongly discouraged from dating undergraduate students who attend their courses, especially since it would be a violation of the aforementioned policy. As for dating undergraduate students that are not in your course, they may potentially become one of your future students and, therefore, dating undergraduate students is strongly discouraged in general.

 

Enhancing Your Teaching

  • Where do I go for books, videos, or other resources related to enhancing my teaching?

The Center for Teaching & Learning houses a library on college teaching resources that includes books, journal, articles, and instructional videotapes available for loan. CTL also publishes and provides access to a number of print, video, and online resources.

  • Where do I go for assistance in developing or designing a course, syllabus, or class assignments, or analyzing student feedback? 

CTL staff offer one-on-one, confidential consultations with instructors who would like to get feedback on their teaching, explore alternative teaching strategies, create original instructional materials, and interpret student ratings constructively.

  • Where do I go for help with assessing my teaching effectiveness?

CTL staff provide confidential class observations. Teaching consultants offer a pre-observation conference to discuss the instructor's goals and identify the specific types of feedback the instructor desires, and then the observation is scheduled at the instructor's convenience. During a post-observation session the consultant describes what was observed and explores instructional improvement strategies with the instructor.

  • Where do I go to learn more about enhancing my teaching in general?

Talk to your peers – one of the best resources for teaching in your chosen field are your immediate colleagues. A good way to learn about how best to instruct a particular class, how to relate to an individual professor, or to anticipate common student questions is to simply ask your fellow TAs, particularly experienced ones. After all, they have likely gone through very similar experiences (assisted with the same courses, worked with the same professors, struggled with the same material).

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